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2.9

We bought a mattress and two pillows at the Brick, and paid it off in a period of around 8 months. After this we phoned the Brick to pay off the remaining $50 and cancel the card, they confirmed this would happen.

We requested an emailed copy of this, but they said that they cannot provide us with any emailed copy, they only do paper. During the next couple of months, my in-laws were collecting out mail for us, and after 2-3 months we were looking through the mail and opened our Brick letter, only to find now they did NOT cancel our card, and they charged us interest on that $50 along with an account fee every month, and we now OWE $250! Outraged, we phoned again and talked to another unhelpful individual, who said there was no supervisor to speak with. We unfortunately paid the money, and again requested an emailed copy of the transaction and cancellation, but again they said they cannot provide that.

The next month, we got a letter in the mail that showed we overpaid, and had a $20 credit. A few weeks after that, we got another letter in the mail saying that we are again charged a account fee this month, and AGAIN OWE MORE MONEY. Absolutely outraged again, we phoned and spoke to another employee, who finally waved the small amount we "owed" from this months account fee (despite cancelling the entire card on 2 occasions), and clearly we never received that $20 credit we were owed.

This third phone call, we again demanded an emailed copy of this transaction, as clearly the mailed form is garbage since it takes weeks to get to our house and is always stating that we are charged more when our card is cancelled. He emailed us right away, so clearly they ARE able to email proof of the transaction/cancellation...

Reason of review: Poor customer service.

Monetary Loss: $270.

Preferred solution: Refund for the extra interest/account charges we paid.

The Brick Pros: Mattress.

The Brick Cons: Never buying a thing from here again.

Location: 6361 Hammond Bay Rd, Nanaimo, BC V9T 5Y1, Canada

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