The Brick ripped off my 76 year old parents. They were talked into/coerced/made to believe they needed the extended warranty.
When the electric recline broke and the finished peeled off the loveseat they were denied a claim despite it still being under the warranty. They treated my parents like *** The internet has thousands of stories of the Brick denying thousands of people warranty claims. If they showed and told customers about all the claims they deny and the reason they denied claims no one would buy the warranty . It is fraud.
The Brick also does not allow returns on open items or return of items because you ended up not liking or the item did not work as you expected. Other retailers do. The Brick also expects you to book appointments to return something but you can come in and give them your money anytime.
The Brick was found guilty in 2018 by the Fair Practice Bureau for misleading marketing .
The web is full of customers explaining their nightmares with the Brick. Their is a Facebook page I hate the Brick
I’m telling you these guys are real ***
Product or Service Mentioned: The Brick Warranty.
Reason of review: Return, Exchange or Cancellation Policy.
I didn't like: Warranty, Not being upfront, Employee attitude.