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1.0

If there was a zero option I would choose that. I ordered 4 chairs from the Brick.

When received we discovered they are not sturdy at all, wobbly and bouncy, and did not feel safe. I called to return or exchange them. Chris (operations manager at the Kingston ON store) refused to consider a return or exchange, saying that is the way that style chair is. He kept repeating we couldn't exchange them for other chairs because they weren't defective and the chairs are normally wobbly like that.

I told him I was extremely disappointed at the lack of quality customer service, and he replied that The Brick does not have a customer satisfaction policy. I am now stuck with 4 unwanted wobbly chairs (cost almost $500) that I can't exchange for a suitable product.

I will never shop at the Brick again, and I would never recommend anyone to shop there. Very poor, cold customer service.

User's recommendation: Don't shop at the Brick. They don't treat customers well and they don't care about customer satisfaction at all.

Monetary Loss: $500.

Preferred solution: Adopt a customer satisfaction policy. Allow for refunds/exchanges so customers are not stuck with products that don't work for them. Refund/exchange for products that I purchased that are not acceptable to us (not sturdy/safe, wobbly chairs).

The Brick Cons: No compromise, Terrible customer service, Cold unreasonable communication, Poor quality product and service, No exchange or return allowed when not satisfied with product.

Location: 770 Taylor Kidd Boulevard, Kingston, ON K7M 0A2

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