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I bought a sofá, the sales person told me the delivery was free of charge, I was kind of busy when I payed, I got a call and I did'nt notice the cashier charged me the delivery. When I got home, I checked the invoice and I saw the charge, so I called costumer service...
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2.6
#1333320
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In 2013, my family and I brought 3 sofas from the Brick. At first, we thought the customer service was good, and we were satisfied with the sofas, so we brought them. All was good, until when we were arranging the delivery, where the manager persuaded and recommended...
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I didn't like
  • Customer service
  • Manager
  • Warranty
#1322825
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The sales person Mr. Ghalib K offer a very good service, and I enjoy the buying experience. Get my vacation on without leaving the house, thanks to Ghalib and the product. Based on Beautyrest pocket coils, this bed is ready to support my every move and muscle without...
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4.2
I liked
  • Honoured price error
I didn't like
  • Expensive shipping
#1321389
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I bought a new Samsung dishwasher and on the first use the machine faulted and when I called the brick guys they said some part need replacement and it will take 1-2 days to get the part and it’s now 15 days with nothing in sight and they don’t even have any date and...
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Anonymous
Anonymous

Never heard of 'em.

1.0
#1317853
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The Brick - This is crap

The Brick - This is crap
The Brick - This is crap
I bought a love seat for 650$ not even a month later the leather clolor started to come off to a lighter brown in spots
2.0
Details
Customer service
Staff
#1317726
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THY HAVE DONE NOTHING TO RESOLVE MY COMPLAINT THY EMAILED ME AND SAID THY ARE NOT GOING TO DO ANY THING. IT IS SAD THAT THY ARE GETTING AWAY WITH RIPPING THE PUBLIC OFF AND THAT THE GOVERMENT DOES NOTHINNG ABOUT IT. I AM 71 YEARS OLD AND I DO NOT HAVE THE MONEY TO...
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#1315823
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The Brick - Good service

Good service by Jean-charles at the Brick laval
#1314197
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Recentely we call regarding a sinking matress that is giving us back problems and the warranty on the matress denied the damage . I only found out their conclusion after i called the brick yesterday . I was suppost to get a call back from mangment in regards to this...
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1.0
#1311449
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The Brick - Terrible experience . Furniture matress sofas all garbage

Our matress has given us back pains since dy one . Our sofa is damaged after a few weeks the furniture very poor quality. I will never buy anything from the brick. Worse experience ever.
1.3
Details
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Website
#1311441
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The Brick - Warranty

The brick is the wrost company i have ever purchased anything from. They are *** up company i would definitely never recommend anyone to shop there. As soon as they take your money they dont give a *** about warranty. The managers are all stupid. They dont know the rights of a customer. No wonder why they are Canadian company.
1.0
Details
Advertised vs Delivered
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Website
#1310023
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