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2.0

Purchased stackable washer dryer set with vet and hose kit. Was told to make sure old set is disconnected and set is clean which it was.

When they delivered I was told we cannot hook it up because you have not taken off old hoses or vent hose. I said I disconnected the old set and cleaned like I was told but do not have any tools to take the old hose and vent. He stood with his tools in hand and said sorry I just install leaving my washer dryer set in the hall and told me put a little glass cleaner on the floor it will slide right in. I call the store to speak with a manager they were all busy and customer rep said I would not receive my 70.00 back because I was supposed to remove the old ones myself I told her that was not what I was told.

I was told to disconnect the set from the old washer dryer to pull them out a bit a clean. Again I was told ya no.

User's recommendation: Do not shop at a place that does not have good customer service.

Monetary Loss: $70.

Preferred solution: Let the company propose a solution.

The Brick Pros: Service was good when taking our money.

The Brick Cons: Terrible phone options on phone in customer service line, Horrible customer service if ever needed for passwords, Unprofessional.

Location: 19068 Lougheed Highway, Pitt Meadows BC V3Y 2M6

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