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i have followed up with my remaining orders with the Brick at the Coquitlam location. I spoke with Theresa over the phone. She kept on saying "unfortunately" so many many times as I am expecting my bunkbed to be delivered sometime this weekend and the ottoman will be delivered sometime in August. Theresa said that once our bunkbed will be delivered and Ottoman becomes available we can pick it up in the store as SHE cannot authorize a delivery with a cost of $200.00(ottoman). The point is, when I walked at the Brick store location in Coquitlam, (as Theresa was saying over the phone it doesnt matter how much my order either 100- 10thou it is the same), the sales people will be walking with each customers at their very best and very accomodating and as a customers point of view we are deceived that sales people are saying that they can be flexible and always say no problem at all. But once ordered and all, they left customers hanging with this kind of situation.

I have not expected for Theresa to say that she cannot allow the $200 dollars order for delivery. I have told Theresa, it is not my fault that my orders did not come all at once and should see how much money I spent with my orders with them not to honor my request. People should not work in any customer service like this not being able to talk with any customers in a manner to pacify the problem.

Theresa needs to listen to customers query even saying or delivering it in a much nicer way maybe I am able to address my concerns and say "i am ok to get the ottoman myself at the store".

She was kind of in a hurry when I spoke to her over the phone.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

The Brick Pros: Salesman aleem.

The Brick Cons: Theresa.

Location: 1101 United Blvd #2, Coquitlam, BC V3K 6V3, Canada

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